Shipping policy
Free shipping overnight for coral purchases @ $250
Live Fish and Inverts (Snails, Shrimp, Etc) are in store pickup only, and the only choice at checkout.
See our DOA policy here @ https://www.wetpetsaquatics.com/pages/doa-policy
In-Store Pickup & Order Holding Policy
Order Pickup Window
All in-store pickup orders must be collected within 7 calendar days of the order being placed or marked ready for pickup.
Holding Period
We will hold your order for up to 7 calendar days at no additional charge.
Unclaimed Orders
Any in-store pickup order that is not claimed within 7 calendar days will be considered abandoned. The order will be closed, and no refund will be issued.
Items from abandoned orders may be returned to inventory, discarded, or otherwise handled at the discretion of Wet Pets Aquatics.
Order Cancellations
Customer-requested cancellations made before the 7-day pickup deadline are subject to a 10% restocking fee.
After the 7-day pickup period has expired, the order will be considered abandoned and will not be eligible for a refund.
Exceptions
Exceptions may be made at our discretion for special circumstances when arrangements are made before the 7-day pickup deadline.
Pickup Extensions
If you need additional time to pick up your order, please contact us before the 7-day deadline. Any approved extension must be arranged with Wet Pets Aquatics in advance.
Damages and Issues
Please inspect your order at the time of pickup. If an item is defective, damaged, or incorrect, notify us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including perishable goods such as fish and corals, custom or special-order products, personalized items, personal care goods, hazardous materials, flammable liquids, and gases.
Please contact us if you have questions or concerns regarding the return eligibility of a specific item.
Questions
For questions regarding your order or to request additional pickup time before the deadline, contact us at: